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Learn proven strategies to manage difficult employee situations while maintaining trust, respect, and accountability across your team.

• Identify and address difficult behavior early
• Communicate with empathy and authority
• Conduct effective feedback conversations
• Coach employees toward improvement
• Know when and how to escalate issues professionally
• Build stronger team trust and long-term engagement

Course Instructor

F4 Corporation Author

Mr. Francis is the President/CEO of F4 Corporation. He has been developing and delivering training for over 35 years. He has spent the last 30 years in the field of Human Resources, and received his graduate degree in Executive Human Resource Development in 2003.